Cancellation/Refund Policy

At panamaorthodontics.com, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be times when you need to cancel an order or request a refund. This policy outlines our procedures for cancellations and refunds.

Cancellation Policy

  1. Order Cancellation by Customer

1.1 Before Shipment:

  • You may cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team immediately at support@panamaorthodontics.com or call us at +91-9711411010
  • If the order is successfully cancelled before shipment, you will receive a full refund.

1.2 After Shipment:

  • Once your order has been shipped, it cannot be cancelled. However, you may return the product in accordance with our Return Policy.
  1. Order Cancellation by [Your Dental E-Commerce Website]

2.1 We reserve the right to cancel orders for any reason, including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity

2.2 If we cancel your order, you will be notified promptly, and you will receive a full refund.

Return and Refund Policy

  1. Eligibility for Returns

1.1 To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

1.2 The return request must be made within 15 days of the delivery date.

  1. Return Process

2.1 To initiate a return, please contact our customer service team at support@panamaorthodontics.com or call us at +91-9711411010. Provide your order number and the reason for the return.

2.2 Once your return request is approved, we will provide you with the return shipping address and instructions.

2.3 Please securely pack the item and ship it to the provided address. You are responsible for the return shipping costs.

  1. Refund Process

3.1 Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

3.2 If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

3.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods
  • Customized or personalized items
  • Items purchased on sale or with a discount code (unless defective)

Damaged or Defective Items

1.1 If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery at support@panamaorthodontics.com or call us at +91-9711411010.

1.2 We will arrange for a replacement or a full refund, including any shipping charges.

Exchange Policy

1.1 We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the item and place a new order for the desired item.